FAQ

Your questions, answered.

What is your return policy?
Greysen Jewelry Designs are guaranteed.

 

It’s as simple as that.

If at any time you find the product to break or change unfavorably, simply send it to me and it will be repaired or replaced at no cost to you, other than shipping costs to send to me. If you are for some reason not satisfied with your purchase, and would like to return it for a merchandise credit, please contact me.

I will work directly with you on exchanging your design or getting you a merchandise credit.


Items purchased through other retailers may not be exchanged or returned through Greysen Jewelry. Please contact the store you purchased your design from.

Within 14 days of purchase items may be exchanged for another item or a Gift Certificate.

Custom made designs are not returnable or exchangeable. If the custom piece needs the length adjusted, it must be done within a week of final purchase.

If you have any issues with a piece of jewelry beyond above, email me and I will try to accommodate. However, it is not a guarantee. Thank you for your understanding.

Is there a warranty on the jewelry?
Within 14 days of purchase items may be exchanged for another item or a Gift Certificate.

 

Custom made designs are not returnable or exchangeable. If the custom piece needs the length adjusted, it must be done within a week of final purchase.

If you have any issues with a piece of jewelry beyond above, email me and I will try to accommodate. However, it is not a guarantee. Thank you for your understanding.

What materials do you use?

I only use 14/20 Karat Gold Filled, Sterling Silver and Rose Gold Filled chains and components in my jewelry. In most cases my findings such as ear wires and clasps are custom shaped and hand-made in my studio. Gold-Filled is a durable gold product affording the look of gold at a fraction of the cost. It is much more durable than gold plate or vermeil and with careful wear and treatment, will last a lifetime.

If you can wear gold, you can wear Gold-Filled without worries of an allergic reaction as all of our jewelry is nickel-free.

How long will it take to get my jewelry?
If you order a piece directly off the website you will receive it within a week. Should you need it sooner, please contact me and I can make arrangements.

 

I'm looking for a specific pendant, can you find it for me?
If you have something in mind, for example, you want to purchase a gift for a friend and she’s a horse lover. I can send you photos of different options; horse, horseshoe, etc. If you are looking for an initial, or any other specific pendant, email me. Depending on the request, shipping time can be done within a day or two, but may take longer if I have to purchase a piece for the design.

 

I love a design but it's no longer available. Can you duplicate it?
Every design I create is One of a Kind. However, I can make something similar. For example, I can make the same design but in a different stone or change a pendant. Message me if you have any questions or would like me to create something for you. I will make the design, then send you a photo and make any necessary changes. If you decide the design isn’t perfect for you, no worries, you don’t have to purchase it!

 

Do you donate items for charity/silent auctions?
Definitely!  Just send a request by email. Another way to raise money is to host a jewelry party and a % of sales goes to the charity of your choice

 

I own a store/boutique, do you sell on consign?
ABSOLUTELY! I have my jewelry in several locations and am always interested in working with new boutiques/stores! Please email me if you are interested…thank you!

 

Do you do Trunk Shows/Jewelry Parties?
YES! I love to do them! Its a really great way to connect to people and often times I will have the opportunity to sit with individuals and combine our ideas to create a special design.  It makes the piece that much more special when the person has a creative part in the designing process.

 

I’ve had the opportunity to do Trunk Shows at Ojai Valley Inn, Plum Gifts, Bacarra Resort and Spa, XCVI clothing store and more.

Jewelry parties are a great way to get your girlfriends together, have some wine and cheese and do a little shopping! The hostess gets to choose whether she wants a hostess gift or a percentage of sales goes toward charity. Its a great way to raise money for your child’s school or just for fun!

Can I purchase a gift certificate?
Yes! Just message me and I will ship it out to you, any dollar amount over $40!

 

Who makes and designs the jewelry?
I do. I am the only one ever to make and design the jewelry. (Other than the occasional suggestions from my kids about what they think should be changed – and they’re usually right!!) I don’t have a team of designers…its just me, my couch and alone time from 9:30pm until 3:00am! If you want to know more about me check out my About page.
Do you offer customizations on the pieces I see on the website?
All of my designs are One of a Kind and customizable. If you fall in love with a design but want a different stone or have it done in Sterling Silver, feel free to contact me.

 

I saw a design and would like to have you make it for me.
Absolutely! If you see a design while you’re out and about, take a picture of it and send it to me and I will do my best to re create it. If I make it and you don’t love it, no problem, you don’t have to purchase it

 

Jewlery Care
Both sterling silver and gold-filled jewelry need and occasional polish from wear and natural oxidation. You may use silver polish that is safe for stones. I recommend using a jewelry cleaner solution that is organic, 100% biodegradable, child safe and safe for stones and pearls. In a pinch, simply use a little Dawn & hot water to restore the sparkle to all of your Greysen Jewelry design.